At TimbTree, we provide high quality products at reasonable prices. In unsual cases, a customer may want to return or cancel the order; the request for the same shall be guided by TimbTree Return & Cancellation Policy as detailed below.
Return Request:
1. Return request can be accepted only in case where there is a material defect / damage found in the product.
2. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
3. For upholstery / fragile items (Sofa, Bed, Glass, Lighting, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.
4. For other furniture that requires installation, the packing must be opened only by TimbTree authorized personal at the time of installation.
5. Refund can be provided by TimbTree if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Debit / Credit cards will be reversed to the same card, and Net banking payment will be reversed to the same bank account.
Cancellation Request:
1. In case of cancellation within 24 hours of placing the order, a full refund will be processed.
2. Post the 24-hour window, you will be charged 50% of the order value.
Contact us: Feel free to reach us out for any enquiries / assistance
Call Centre: +91 – 8447-34-35-35
E Mail: Care@timbtree.com